DOA and Refund Policy
All of our corals have a 24 hour DOA guarantee. No hassles, just provide us with a photo of the coral within 24 hours of delivery.
If your new livestock addition does not stay alive for the guarantee period we will issue you a store credit or replacement with the same coral. We do not cover any shipping costs for replacement orders unless more than half your order is DOA. FedEx delays due to weather or mechanical failure which result in loss may not be covered under our guarantee.
The following applies to our Guarantees:
- Email us with a clear picture of the deceased coral or video of the fish within 24 hours of delivery.
- DO NOT remove the coral from the plug or guarantee is void.
- DO NOT discard or ship the specimen back without our authorization, doing so will void the guarantee.
- DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
- It is up to our discretion to void your guarantee if we believe your tank is not in suitable condition to keep coral healthy.
- Orders can be cancelled prior to FedEx pickup (you will be notified via email when your order has shipped)